{"id":7524,"date":"2026-03-05T20:47:54","date_gmt":"2026-03-05T20:47:54","guid":{"rendered":"https:\/\/alma.loadingediciones.cl\/dev\/?p=7524"},"modified":"2026-03-11T19:03:53","modified_gmt":"2026-03-11T19:03:53","slug":"hospitality-survey-2025-a-snapshot-to-keep-improving","status":"publish","type":"post","link":"https:\/\/alma.loadingediciones.cl\/dev\/hospitality-survey-2025-a-snapshot-to-keep-improving\/","title":{"rendered":"Hospitality Survey 2025: a snapshot to keep improving"},"content":{"rendered":"

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The Hospitality area plays a key role in the daily experience of those who work and live at OSF and AOS. Food service, housekeeping, maintenance, reception, and transportation are services that operate continuously and in a coordinated manner, especially in an environment as demanding as ours. Behind each shift there is planning, supervision, and ongoing monitoring aimed at ensuring quality and well-being standards.<\/p>\n

Last year, two Hospitality Satisfaction Surveys were conducted\u2014in May and November\u2014with the aim of gathering the opinions of those who live and work daily at the OSF and AOS regarding food, cleaning, maintenance, reception, and transportation services.<\/p>\n

More than just a formality, this evaluation serves as a key management tool. \u201cThe survey is like a balance sheet, a snapshot. When we want to know what people think about the services they are receiving, this is the way to make it visible,<\/em>\u201d explains Andr\u00e9s Baerwald<\/strong>, Hospitality Manager.<\/p>\n

2025 results: high ratings and stability<\/h5>\n

In general terms, the trend in the results between 2024 and 2025 shows a mostly positive and stable evaluation across all services. The results for 2025 show the following:<\/p>\n

    \n
  • Food services<\/strong> received a positive rating of close to 80%. Of particular note is the increase in the \u201cExcellent\u201d category, which rose from 48% in May to 52% in November.<\/li>\n
  • Cleaning<\/strong>\u00a0saw an increase from 64% to 69% in the \u201cExcellent\u201d category.<\/li>\n
  • Maintenance<\/strong> maintains high approval ratings, close to 80% in positive categories, with an increase in the \u201cExcellent\u201d category from 47% to 52% in November.<\/li>\n
  • Reception<\/strong> exceeds 80% positive ratings and increases by 9 points in \u201cExcellent,\u201d from 53% to 62% in November.<\/li>\n
  • Transportation<\/strong> received nearly 90% positive ratings, maintaining minimal levels of negative ratings.<\/li>\n<\/ul>\n

    \"\"<\/p>\n

     <\/p>\n

    For Andr\u00e9s, these results reflect the systematic work behind each service: \u201cQuality control is extremely thorough. In Food, for example, daily tastings are carried out in the three services (AOS and OSF lunch and dinner) and organoleptic parameters such as taste, smell, texture, and color are evaluated. It is a technical process, not just an opinion, and its purpose is not only to ensure the required quality standards but also to detect possible deviations from these standards so that they can be corrected prior to the delivery of services”.<\/em><\/p>\n

    Continuous improvement on a day-to-day basis<\/h5>\n

    The survey also allows users to write comments, which are particularly valued by the Hospitality department: \u201cIn addition to rating something as excellent, good, average, or poor, people can write comments freely. Positive comments reinforce positive perceptions, while others make suggestions that allow us to identify opportunities for improvement,<\/em>\u201d he adds.<\/p>\n

    The survey evaluates services anonymously and is sent via an email link. \u201cUser participation is very important because it allows us to obtain the information necessary to evaluate our performance over time,<\/em>\u201d concludes Andr\u00e9s.<\/p>\n

    Special and themed dinners: a highly valued (and highly anticipated) event<\/h5>\n

    A highlight in 2025 was once again the special dinners (Labor Day, National Holidays, Christmas, and New Year’s Eve) and themed dinners. The latter were held monthly during both shifts and included countries such as Argentina, Spain, Peru, France, and India. \u201cThemed dinners are highly valued by all users, as they are a break from routine, a different space to share and enjoy. It’s not just the food; it’s also the atmosphere, the staging, and teamwork aligned with our Aliservice collaborators. There is a significant joint effort behind each experience,<\/em>\u201d says Andr\u00e9s.<\/p>\n

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    <\/span><\/div>","protected":false},"excerpt":{"rendered":"

    The Hospitality area plays a key role in the daily experience of those who work and live at OSF and AOS. Food service, housekeeping, maintenance, reception, and transportation are services that operate continuously and in a coordinated manner, especially in an environment as demanding as ours. Behind each shift there is planning, supervision, and ongoing […]<\/p>\n

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